Returns & Refunds

Custom orders are non-returnable.

Since every figurine is made uniquely for you, we cannot accept returns or exchanges on custom orders. However, if your item arrives damaged or defective, we will replace it at no charge.

Damaged or defective items

If your order arrives damaged, please photograph the damage clearly and contact us within 48 hours of delivery at hello@kalpnik3dstudio.in or WhatsApp +91 9270723353. We will arrange a full replacement at no charge.

Standard catalogue products

Non-customised catalogue products may be returned within 7 days of delivery if unused and in original packaging. Return shipping is at the customer's cost.

Refund timeline

Approved refunds are processed within 5–7 business days to the original payment method.

Cancellations

Standard products may be cancelled within 24 hours of order placement. Custom orders cannot be cancelled once confirmed and production has begun.