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Frequently asked questions

Orders & Delivery

How long does delivery take?
Standard products: 5–7 working days. Custom orders: 10–14 working days from confirmation.
Do you ship pan-India?
Yes, we ship to all serviceable PIN codes across India. Shipping is ₹99 for most orders, free above ₹999.
Can I track my order?
Yes — you can track your order by entering your reference number in the Track My Order section below.

Customisation

What photo should I send for a custom order?
A clear front-facing photo with natural lighting works best. Avoid blurry or dark photos.
How many revisions do you offer?
We offer one round of revisions before production. Major changes after approval may incur additional charges.

Materials & Care

What material are the figurines made of?
High-quality PLA+ resin, 3D printed with precision and hand-painted with acrylic colours.
Are the figurines safe for children?
Our figurines are display pieces, not toys. They are not suitable for children under 3 years.

Returns

What is your return policy?
Custom orders are non-returnable since they are made to order. Damaged items are replaced at no charge.
What if my order arrives damaged?
Please photograph the damage and contact us within 48 hours of delivery. We will arrange a replacement.